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Archive

Archive for October, 2015

Frustrated paying customer

I did everything.
That is to find someone who truly represents the airline.
At least he or she can really respond to my frustration.

The best I got was passing the buck.
There was no right or wrong.
And they claimed they did notify the concerned departments.

Imaging an international airline has no public relation office.
And there is no customer complain office either.
All they have was reservation desk.

I arrived Taipei on 5/22.
I had hellish 12 hours in the air.
The female staff spoke no English or Chinese.

I was told later she is Vietnam girl.
She ignored my complain.
She just smiled.

Yes, this was a flight from Vancouver to Taipei.
One has to wonder.
Why there was a staff spoke no English or Chinese.

The window seat customers kept open and close window.
And my front seat 4 people took my area as dump.
I ended up with shoes full of sugary water.

I finally got head master’s attention before landing.
She tried her best to dry in side of my shoes.
She ended up giving me socks to avoid wetness.

First thing I tried was getting ground crew to take my complain.
He totally ignored me.
Yes, I am 72 years old and totally exhausted in 12 hours flight.

I tried again after I got my luggages.
I was told to write a report by 3 staffs there.
I got nothing left in me to do that.

It took me long time to recover.
I approached them on 8/17/2015 when I went to book my returning seat.
I ended up with reservation desk supervisor.

Days later I got call.
A lady was telling me.
All the concerned departments were notified.

I went in on 9/30 to book new flight.
The same desk chief saw me again.
She promised she will inform others again.

And same lady called me on the phone again.
Same line.
Others were informed.

This is EVA.
Lot money spent on public image.
Yet no one wants to face up what I had gone through.

Holiday mobility China

It was expected at 500,000,000 people for 9/30 to 10/7 holiday.
And 750,000,000 made it.
World news reported 50 lanes traffic jam as a huge parking area.

Japan had long planned for China tourists.
They changed visa rules to fit China 600,000,000 citizens years ago.
It pays off now.

China inter-nets call it occupation Japan.
All Japan major cities were falling for all out China shoppers.
HK was left in the cold.

Taipei brags about 90,000 China visitors.
And again shopping is top priority.
They did buy up a storm.

Yes, HK won over 40,000,000 China visitors in 2014.
And they managed over 20,000,000 a year 4 times before.
Fractions and complaints show the result now.

Taipei seems one of the best outlet.
But politics is in the way.
Anti-China is having an upper hand.

Do right thing at right time is in everyone’s mouth.
But no one is serious doing it.
Presidential election 1/16/2016 will be the key.

一帶一路,台北陸客之家

十一黄金假期的7.5億上路人潮,帶動了全球50行大道大塞車成停車場的頭條,這樣超極的消費羣,沒有任何國家會放過的,重點是如何的去規劃和爭取。
台北的經濟景氣令人失落,但看到了這樣的7.5億人機會,怎可放過。
日本政府早就以六億陸客為目標改善簽証,今年就看到了良好效果,台方的陸客自由行相對就太保守了,時間不等人,機會過去了再想就來不及了。
從香港的多年二千萬陸客人次到2014年的四千萬,成果驚人,但細面規劃不足,反陸心態成型,結果今年日本取代了香港。
可見的是週邊各國都會加強力度來爭取更大市場,台北也更須要有決心。
因此,台北必須從一帶一路的思考下推動陸客之家的方案。
這必須是一個全方位從衣食住行吃喝玩樂的全盤思考,台北必須全面安全無顧慮,特別是住安和食安。
一個論壇就是起步的基礎,空言無用,行動才是主體。我們必須讓陸委會知道我們的存在,海空交通工具的未來要掌握,衣食住行的全面24小時進化,有效警告不法商業行為要提前,陸客之家概念從台北開始也必丶須在大陸生根,因此,國際休閒產業協會有必要協同讓這個論壇成功。